Welcome to Singing Bear! These Terms and Conditions ("Terms") govern your use of our website and services, including the purchase of our natural handmade candles. By accessing our website or making a purchase, you agree to be bound by these Terms.

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Products

All our candles are handcrafted using natural ingredients. Please note:

• Each candle is unique and may vary slightly in color, scent, or appearance.

• Product descriptions are as accurate as possible, but minor variations may occur.

• All products are for personal use only and not intended for resale unless expressly agreed upon in writing.

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Orders and Payment

• Orders are processed once full payment is received.

• We accept credit/debit cards, PayPal, Apple Pay, Google Pay

• Prices are listed in USD and are subject to change without notice.

• We reserve the right to refuse or cancel any order for any reason.

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Shipping and Delivery

• Orders are shipped within 3 business days of purchase.

• Shipping times vary depending on location. Estimated delivery times are provided but not guaranteed.

• We are not responsible for delays caused by carriers or customs.

• International customers are responsible for any duties, taxes, or customs fees.

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Returns and Refunds

Due to the handmade nature of our products:

• Returns are accepted within 10 days of receipt for unused, unopened items in original packaging.

• Customers are responsible for return shipping unless the item was damaged or incorrect.

• If you receive a damaged product, please contact us within 48 hours with photos for a replacement or refund.

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Safety and Use

• Always burn candles within sight and keep away from children, pets, and flammable materials.

• Follow safety instructions included with each candle.

• We are not liable for misuse of our products.

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Intellectual Property

All content on this site (logos, product names, images, text, etc.) is the property of Singing Bear, LLC and may not be copied or used without written permission.

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Limitation of Liability

To the fullest extent permitted by law, Singing Bear is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

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Privacy Policy

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At Singing Bear Natural Handmade Candles, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.

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1. Information We Collect

We collect the following types of personal information:

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a. Information You Provide:

• Name

• Email Address

• Shipping/Billing Address

• Phone Number (if provided)

• Payment Information (processed securely through third-party payment processors)

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b. Automatically Collected Information:

When you visit our site, we may collect:

• IP address

• Browser type

• Pages visited

• Time and date of visit

• Cookies and usage data

2. How We Use Your Information

We use your information to:

• Process and ship orders

• Communicate with you about your purchase

• Respond to inquiries and provide customer support

• Send occasional marketing emails (only with your consent)

• Improve our website and services

We do not sell or rent your personal information to third parties.

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3. Sharing Your Information

We may share your data with third-party service providers who help us operate our business, such as:

• Payment processors (e.g., Stripe, PayPal)

• Shipping carriers (e.g., USPS, UPS)

• Email marketing platforms (e.g., Mailchimp, if used)

These third parties are authorized to use your personal information only as necessary to provide these services.

4. Cookies and Tracking Technologies

We use cookies to:

• Keep your shopping cart active

• Analyze website traffic and performance

• Personalize your browsing experience

You can manage or disable cookies through your browser settings.

5. Your Choices and Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request corrections or deletions

• Opt-out of marketing emails (via unsubscribe link)

• Restrict or object to data processing in certain situations

To make any of these requests, contact us at [Your Email Address].

6. Data Security

We take reasonable steps to protect your personal data. Sensitive payment information is encrypted and processed securely through trusted third-party payment providers. However, no method of online transmission is 100% secure.

7. Children’s Privacy

Our products and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised effective date. We encourage you to review it periodically.